We are who we are because of our values and culture. Three strong values guide all our Ikano businesses:
The values support our promise to be on fair terms.
We want our customers, partners and co-workers to choose us for what we stand for, what we deliver and how we deliver it. We have built our own identity, but our constant drive to simplify people’s lives and our cost-conscious mindset remain the same.
Common sense and simplicity are part of our heritage and our culture. Understanding the needs of our customers and finding ways to improve the quality of their everyday lives is more important to us than following the latest trends.
We have a practical, down-to-earth business approach and a cost conscious mind-set. We believe that the simpler the rules, the more natural it is to work with them. The simpler the explanation, the easier it is to understand and to carry out.
We all have different qualities. We surround ourselves with people of different strengths in order to create competent and dynamic teams.
Ikano is characterised by people who work together and respect each other’s efforts. We create an environment where everybody is important and valuable knowledge, experience and good ideas are shared. Mistakes help us to learn and improve and we share our learnings with each other.
We constantly strive to find new and better ways to run our business and to add customer value. To do this we must dare to be different and ask the simple question “why?”
Challenging the established way is not just about tackling the big issues; it is also about finding new ways to solve the small daily problems.
When we think differently we do this to stay one step ahead, to improve the business or to reduce costs, to help our partners become more competitive and profitable and to improve the everyday lives of our customers.
At Ikano we ask ourselves: “Is this on fair terms?” We constantly review our solutions and our way of working with customers, partners and co-workers. The reason for this is that we are in business for the long run and we seek long-lasting relationships.
Being on fair terms is essential for building strong relationships, creating value and growing a business. We live this promise because we know that the quality and reputation of a company is determined by the promise made and the promise kept.
All Ikano co-workers strive to live our values and follow our Code of Conduct. But sometimes even with the best of intentions things don’t always happen the way we intend.
We encourage co-workers and our partners who experience or observe any misconduct in a work-related context to come forward without fear of reprisal.
Ikano has various internal communication channels available to raise concerns openly. However, we recognise that in some situations this might not be possible.
That is why we have implemented the EthicsPoint Alertline. This is a confidential, secure, externally managed service allowing you to report, anonymously if you wish.