Data to Insights (D2i) is an end-to-end data transformation project designed to encourage a data-driven mindset across Ikano Retail. The aim is to consolidate different data sets across the business and, in the first phase, to empower teams by providing user-friendly data dashboards. These enable them to identify opportunities and inefficiencies so that they can continually improve the IKEA customer experience.
The first D2i dashboard to go live was the multi-channel Sales Dashboard which includes information such as transaction sales and payments, returns, store and web visitations by market/selling unit, by fulfillment method and on item level.
Plans for future dashboards include services, furnishing GPR and workforce. Meanwhile additional sales dashboards are already in the development pipeline such as loyalty, shopping centres and e-commerce.
Ikano Insight delivers the first D2i sales dashboard for IKEA
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